Legal
Privacy Policy
This Privacy Policy explains how The Lattice Group, LLC ("The Lattice Group," "we," "us," or "our") collects, uses, discloses, and protects information when you visit latticegroup.ai (the "Site") or contact us. We are committed to handling your information responsibly and only in ways you would reasonably expect.
Information we collect
Information you give us
When you submit our contact form, we collect the details you provide — your name, email address, company (optional), the nature of your enquiry, and the contents of your message. You control what you share; please don't include sensitive information you'd prefer we not hold.
Information collected automatically
Like most websites, our servers automatically record limited technical data for security and reliability — such as your IP address, browser type, and the date and time of access. We use this to operate the Site, prevent abuse (for example, rate-limiting spam submissions), and diagnose problems.
Cookies and similar technologies
We use a small number of cookies and local storage. Strictly necessary cookies keep the Site working and remember your privacy choices. With your consent, we may use analytics or marketing cookies to understand how the Site is used. You can review and change your preferences at any time using the or the "Cookie settings" link in the footer.
How we use information
- To respond to your enquiries and communicate with you about your project.
- To operate, maintain, secure, and improve the Site.
- To protect against fraud, abuse, and security incidents.
- To comply with legal obligations and enforce our agreements.
We do not sell your personal information, and we do not use the contents of your enquiries for advertising.
Legal bases for processing
Where the GDPR or similar laws apply, we process personal information on the basis of your consent (for non-essential cookies), our legitimate interests in operating and securing the Site and responding to enquiries, and compliance with legal obligations.
How we share information
We share personal information only as needed with trusted service providers who help us run the Site and our business — for example, website hosting and email delivery providers — under agreements that require them to protect it. We may also disclose information where required by law, to protect our rights, or in connection with a business transfer. We never sell your personal information.
Data retention
We keep enquiry information for as long as necessary to respond to you and for a reasonable period afterward for our records, then delete or anonymize it. Technical logs are kept only for a limited time for security and troubleshooting.
Security
We use reasonable technical and organizational measures to protect personal information, including encryption in transit. No method of transmission or storage is completely secure, but we work to safeguard your information and limit access to it.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. California residents have rights under the CCPA/CPRA, including the right to know and delete personal information and to not be discriminated against for exercising those rights. To make a request, email us at info@latticegroup.ai and we'll respond as required by applicable law.
International visitors
We operate from the United States. If you access the Site from outside the U.S., your information may be processed in the U.S., where data protection laws may differ from those in your country.
Children's privacy
The Site is intended for businesses and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
Third-party links
The Site may link to third-party websites we don't control. This policy doesn't apply to those sites, and we encourage you to review their privacy notices.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above, and significant changes will be reflected on this page.
Contact us
Questions about this policy or your information? Contact The Lattice Group, LLC at info@latticegroup.ai.